Privacy Policy | How We Protect Your Information
Restoration Healthcare Privacy Policy for SMS Messaging
Effective Date: 2/16/2026
Introduction
At Restoration Healthcare, your privacy is critically important to us. This Privacy Policy
explains how we collect, use, and protect your personal information when you opt into our SMS
messaging program. By opting into our SMS service, you agree to the terms outlined below,
which are in compliance with the latest 2024 regulations under the Telephone Consumer
Protection Act (TCPA) and the Campaign Registry guidelines.
1. Information We Collect
When you opt-in to receive SMS messages from us, we collect the following information:
Phone Number: The mobile number provided during the opt-in process.
Message Interaction Data: Includes information such as delivery status, response data,
and message engagement rates.
Consent Data: We maintain records of when and how you provided consent to receive
SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal
consent).
2. How We Use Your Information
We use your information to:
Send text messages based on the preferences you indicated when opting in, such as,
updates, notifications, and alerts.
Ensure compliance with federal regulations, including the TCPA.
Monitor and improve our SMS services by tracking engagement metrics.
Your information will only be used for the purpose specified at the time of opt-in and will not
be used to send unrelated messages.
3. One-to-One Consent Requirement
In line with FCC regulations (March 2024), your SMS opt-in applies to communications from
Restoration Healthcare only. Your consent to receive SMS messages is specific to our
company and does not extend to third-party businesses or affiliates unless explicitly stated and
separately agreed upon.
4. Message Frequency and Data Rates
The SMS message frequency will vary but will not be more than 2 messages per day unless
there is a notification event. Message and data rates may apply depending on your mobile
carrier and plan. Please note that message and data rates may apply depending on your
mobile carrier and plan. We encourage you to review your carrier's terms for more details on
messaging fees.
5. Opt-Out Instructions
You can opt out of our SMS service at any time by replying with “STOP” to any message you
receive from us. Once you opt out, you will immediately cease receiving further messages
unless you opt back in. For help, you can reply with “HELP” or contact us directly at
info@restoration-healthcare.com or 208-930-1000.
6. Data Sharing and Disclosure
We will never share or sell your information to third parties for marketing purposes without your
explicit consent. We may, however, share your information with trusted third-party service
providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All
such parties are bound by strict confidentiality agreements and are prohibited from using your
data for any purpose other than SMS delivery.
In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to
register your number with the National DNC Registry. If you are on the DNC Registry, we will
not send you promotional SMS messages unless you have provided express consent to do so.
7. Security of Your Information
We take reasonable measures to protect the information you provide from unauthorized access,
disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the
absolute security of your data during transmission or storage.
8. Record-Keeping and Proof of Consent
As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-
ins and opt-outs, including timestamps and the method of consent. These records are kept
securely and may be used to demonstrate compliance with regulatory requirements if needed.
9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes
will be communicated via SMS or on our website. Continued use of our SMS service after any
changes indicates your acceptance of the revised policy. Please check back periodically to stay
informed of any updates.
10. Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences,
you can contact us at:
Email: info@restoration-healthcare.com
Phone: 208-930-1000
Address: 2139 N Main Street, Coeur d’Alene, ID 83814
Links:
Terms and Conditions: https://www.restoration-healthcare.com/terms-and-conditions
Privacy Policy: https://www.restoration-healthcare.com/privacy
National Do Not Call Registry: https://www.donotcall.gov/